Privacy Policy
ThomasDamp – Privacy Policy
Last updated: 30.11.2025
ThomasDamp (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website, contacting us, or using our services, you agree to the terms outlined in this policy.
1. Who We Are
ThomasDamp
Sole Trader: Stephen Thomas
Email: info@thomasdamp.co.uk
Phone: 07767579153
We act as the Data Controller for all personal data you provide to us.
2. What Personal Data We Collect
We may collect the following information when you visit our website, contact us, or book a service:
Information you provide directly:
Your name
Address
Phone number
Email address
Details about your property (e.g., damp issues, survey details)
Any information you choose to send via forms, email, or messages
Information we collect automatically:
IP address
Browser type and version
Cookies and usage data
Basic analytics (e.g., pages viewed, time spent on site)
3. How We Use Your Information
We process your personal data for the following purposes:
To respond to enquiries
To provide damp surveys and related services
To send appointment confirmations and updates
To maintain internal records (invoicing, accounting, etc.)
To improve our website and services
To comply with legal obligations
We will never sell your data or share it with organisations for marketing purposes.
4. Lawful Basis for Processing
We process your information under the following lawful bases:
Contract – to provide the services you request
Legitimate interests – to communicate with you and improve our services
Consent – for optional communications or marketing
Legal obligation – where required for tax or accounting purposes
5. Who We Share Your Data With
We only share your data with:
IT service providers (website hosting, email provider)
Payment or invoicing platforms (if used)
Professional advisers (accountants, legal advisers)
Law enforcement or authorities where legally required
All third parties are required to process your data securely and in accordance with UK GDPR.
6. How Long We Keep Your Data
We retain personal data only for as long as necessary:
Enquiry information: up to 12 months
Survey reports and property details: up to 7 years (for legal and tax obligations)
Accounting records: 6 years, as required by HMRC
After this period, data is securely deleted.
7. Your Data Rights
Under UK GDPR, you have the right to:
Access your personal data
Correct inaccurate data
Request deletion (“right to be forgotten”)
Restrict or object to processing
Request data portability
Withdraw consent at any time
To exercise any of these rights, contact: info@thomasdamp.co.uk
8. Cookies
Our website may use cookies for:
Essential website functionality
Analytics and performance (e.g., Google Analytics)
Security purposes
You can control or disable cookies through your browser settings.
9. How We Protect Your Data
We take appropriate technical and organisational measures to protect your data, including:
Secure hosting and encrypted connections (HTTPS)
Password-protected accounts/devices
Restricted access to personal information
Regular monitoring of security risks
10. External Links
Our website may contain links to external websites. We are not responsible for their content or privacy practices. You should review their privacy policies separately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact:
Stephen Thomas
Email: info@thomasdamp.co.uk
Phone: [07767579153]
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk/make-a-complaint/